Our Guarantee
Every piece is made just for you the moment you order — that's how we keep designs fresh without overproducing. It also means our policy works a little differently than a big-box store.
What we'll always make right — free. If your order arrives damaged, defective, or misprinted, or if it never arrives, message us within 30 days of delivery (or the estimated delivery date, for lost packages) with your order number and a photo of the issue. We'll send a free replacement. Kung may problema, we got you.
What we can't accept back. Because every item is printed and embroidered to order, we're not able to offer returns or exchanges for sizing, color choice, or change of mind. Please double-check the size chart on each product page before ordering — measurements are listed in inches for every size.
How to reach us. Use our Contact page or email tulong@pilipinas.shop, and include your order number AND 2-3 photos. We respond within 1–2 business days.